B & H Photo-Video, 420 9th Ave, NYC Complaint - Disreputable store! - camcorder sales

Review by dogtooth on 2011-06-22
420 9TH AVENUE, NEW YORK CITY, NEW YORK -- B & H Photo/Video says they offer competitive prices, but avoid them like the plague! They lie and do not follow through on what they claim to offer. I purchased a service contract that their salesperson told me would EXTEND three years beyond the manufacturer's one-year warranty for my Sony camcorder. But when my camcorder recently broke, they refused to honor the warranty. Stay away from this store - they operate like used-car salesmen!!
Comments:4 Replies - Latest reply on 2013-01-15
Posted by Alain on 2011-06-23:
You can report this to the New York City Department of Consumer Affairs via http://www.nyc.gov/html/dca/home/home.shtml
Posted by Henry Posner on 2011-06-23:
We regret your dissatisfaction. The service contracts we sell are from other companies, just as the cameras and camcorders we sell are from other companies. They're not B&H brand items. That said, we're very concerned about this and would like to see if we cannot rectify this. Please contact me at henryp[at]bhphoto.com with your order information so I can investigate.

Henry Posner
Posted by bella on 2013-01-15:
read there fine print about return labtop on there return poilcy says computer. software if you read it fast you don't see tha dash from computer and software stay away from this place
Posted by bella on 2013-01-15:
company bad news stay far away fom this dump

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