Toys R Us Complaint - Worst Customer Service Ever!
I bought a $430.00 water slide from Toys R Us in Westland, MI. and was NEVER told it was "buyer beware" and 0% customer satisfaction. This piece of JUNK slide isn't worth $20.00 was ripped when we took it out of the box. I called the Westland store and talked with their manager "Kristy" and she said that they have a policy that they do not accept returns on "seasonal items". This includes the VERY expensive slides! Gee, I wonder why? Maybe because they were not worth anything and Toy Quest, the manufacture does NOT stand behind these products either, so perhaps Toys R Us was sick of being stuck with all of these defective slides?? I spoke to 6 Toys R Us "customer service reps" and 5 out of the 6 were SO rude and one woman actually hung up on my twice!
When I was originally talking to "Kristy" and I told her that I would have NEVER bought that slide knowing that they did NOT stand behind the quality of it. They never informed me of this and it was NOT on the receipt. She said "it's posted in the store". Um, ok, yes I walk around Toys R Us with my "patient" 8 year old reading all the signs that I think "may" apply to what I am buying? Seriously? She said there were no refunds on these slides, period. Not from Toys R Us and not from Toy Quest. She told me that I had to contact Toys R Us and they would "review" the "damage". I told her how infuriated I was and she told me, "I don't know what else to tell you." So, I called Toy Quest and I had to take all of these different pictures and they said it was "cosmetic" and sorry, but we were had to repair this "damage" on our own and my request to exchange the $430.00 piece of junk slide for a new "non defective one" was denied. I am in the process of composing a letter to the CEO of Toys R Us. I will NEVER shop at their store as long as I live and I want everyone to know that they do NOT stand behind the products they buy!
So now I have to do a "patch job" on this $430.00 LEMON that I am apparently stuck with because the "buyers" at Toys R Us will by whatever product, do not care about the quality, doesn't "force the hand" of the manufacture and does NOT care about you the second your credit card goes through and you walk out of the store. I recently found out that Walmart sells these slides, but also "gladly" takes them back if you are not 100% satisfied. Gee, where am I going to buy toys from now on??????