Aol Complaint - Terrible Customer Servic
We have had an aol account since the 90's -- recently there was a block on my daughter's account. We called the Fraud Dept. of aol which is outsourced to India. After being told that someone in my family had called to put a bock on this account (not true) we finally figured out that the credit card that this was being charged to had been cancelled. We didn't realize that the aol charge was on this particular card. Seems easy enough to fix -- just let me give you another credit card, but noooo they need to have a copy of the card (which of course we no longer have) or a billing statement with the card number and the aol charge. This credit card was my daughter's card -- she was a holder on my husband's account and American Express does not put the entire credit card number of subsidiary cards on the statement just the last five numbers, because the other numbers are the same as the main card holder. So the fraud department said no they need to see the entire card number with the charge. How ridiculous is this? Apparently there is no way to unblock this account. We have been paying customers since the 90's and this is how we are treated. I am in the process of trying to contact their headquarters in Virginia. If you use aol -- pray you never have any kind of a billing problem. I will never use aol again.