Budget Rent-A-Car Informative - Get The Facts First in Columbus, OH
The check in process went very quickly and smoothly...first red flag. We picked up the SUV we had reserved only to find out that the SUV was a mid-sized instead of a Full-sized model. We were driving from Columbus, OH to Chicago in a weekend with our three adult children, 18, 18, and 20 years old. Our son is over six feet tall. The model was definitely too small for a comfortable experience. At first I noticed prior to signing the contract that they had changed my reservation from unlimited mileage to 600 miles (Columbus to Chicago is over 600 miles). They changed it prior to our committing to the rental of the SUV. The cost was $207.86 for four days and unlimited mileage, however, while we were in Chicago we stopped by a bank branch to check our available balance and noticed that Budget had dinged our account for $250 over the quoted price. When we returned to our room we called the 800 number and asked the operator what was going on and she indicated that this $250.00 fee is a security deposit and would be refunded after we brought the SUV back and they verified that no damages were incurred. Also, she indicated that the refund could take up to two weeks to make it back into our account. Make sure you ask if there is a security deposit before you sign and check over the paperwork closely to make sure what you are signing is what you agreed to originally.