Travelocity Complaint - Hidden hotel - hotel reservation
I recently reserved a hidden hotel room. It was in Gatlinburg, Tn. Now first you must realize that I go there quite often and I know most Hotels in gatlinburg are older. I know this and I am ok with it. So I figured if it was at least a 2 star hotel that it would be okay. When I was shown the hotel, I was in disbelief. It was not even a hotel I would consider staying in. I attempted several times unsuccessfully to get someone from Travelocity on the phone. When I finally did I was told there was nothing they could do. When I asked to speak to a supervisor I was told I would have wait for 1 or 2 hours before a supervisor would be able to get to me. Not to call back and speak to a supervisor but the wait time to talk to a supervisor is 1 to 2 hours. I was incredulous. I could not believe that their customer service was so bad. If someone at the company where I am employed told a customer that, they would be fired.