HSN Complaint - Customer Service With Returns / Or Lack There Of!
I was a very good and long time loyal customer when I purchased the Nintendo Wii from HSN. However, after receiving it for my grand daughter, my daughter stated that it might yet be a little old for her (grand daughter was age 3 at time). I did not even unpack the item but agreed with the mom. I used the return label in which to return it. However, do to my disability, my daughter needed to take it to the post office. She did obtain a verification of mailing. When learning the product was never re credited to my account, I started asking why. HSN was of little help at all...... they just passed the buck to their credit card company. Nobody would give me any contact information to whom I could call/write to the company. Another problem was the item I later learned was not returned to a HSN warehouse but to the company's (so now they have no inventory list). When I sent my daughter back to the US Post office for assistance....well, since my daughter had lost the receipt (time span) they refused to do a hand search. So now I'm being called a liar by the credit card company that it was even returned.... I am so furious! Why in heavens sake being a good customer would I do that? I have spent more then the cost of this item on many occasions during a month's time BUT no more. I have not missed one payment on my credit card but I have made no more purchases either. I can't get out to buy the items that I need/want but I will not be treated in such a manor. I have only had one other shipping issue where I was told it wasn't received.
However, after contacting the place several times, they found it in a place it shouldn't had gone and I received the credit. The more this country gets computerized the less service you get for your money!