General Electric Complaint - GE and Assurant will not honor the GE Extended Service Contract the way it is written
GE nor their extended contractual fulfillment partner Assurant honor the verbage as written in their service contract schedule. They simple chose to ignore their obligation's to me as a customer by doing what is best for their own benefit.
Here is the situation, I have an extended service contract and requested service on a monogram downdraft fan which is protected under the plan. After having to repair this product over five times in the pass few months the contract administrator for GE deemed my product non-repairable. My contract states "Your remedy is to select a GE Product or a Monetary credit from schedules 1 or 2". I choose number one which is the GE product schedule. This schedule provides me with a GE Monogram replacement fan and I would pay the different based on the years I used the product minus what I paid for it. Both GE and Assurant informed me that they will not honor the product schedule because Assurant does not have GE products to offer as a replacement. It seem to me that if Assurant did not have the product and they are administering GE's contracts then get the replacement item from GE. The GE and Assurant customer relations department could not understand why I would think that GE would supply a replacement downdraft fan as stated in my contract. They apologized and said that they were sorry, but they could only offer the monetary buyout which is 10% less then the GE Product replacement. Note: with no GE product replacement and if I accept the monetary buy out I would have to pay labor to take out and install a new fan. A downdraft fan that was under extended warranty.
This was truly a lesson learned for me. I now understand that as a consumer I must stay as far away as possible from GE products. Also, I hope that those of you who are reading this note will not just listen to my note but ask around about the GE/Assurant service issues. I have found out through my friends and associates that the service relationship between these two companies has caused them more then a couple of headache.
Good luck with your GE products. I use to enjoy mine until GE brought it to my life how their extended service contracts are fulfilled.