Ford Complaint - No customer loyalty - Rims for 2008 Ford Explorer
I have purchased 3 Ford Explorers and a Mustang within the last 12 years. The latest purchase was a 2008 Explorer in which I purchased out from a lease in December of 2010. Just within the past few weeks of June 2011, I noticed the center caps were corroding with white colored bumps.
I presented this problem to my local Ford Dealer in Hackensack, NJ and the service manager advised me that it was metal corrosion. He contacted Ford Motors in Detroit, MI. They replied to him by stating that since I am at 37,000 miles, the 3 year 36,000 miles original warranty no longer apply to cover me for new rims. I also purachased the premium 3 year warranty when I purchased the lease.
The service manager had the owner of the dealership contact Ford Motors in Detroit and they would not budge, even after he explained to them that I am a loyal Ford customer. I was pretty disgusted with their reply. The Ford Motor Company showed no customer loyalty. I will not purchase another Ford product.