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Consumer Cellular Complaint - Pre-Paid Phone - Cell Phone

Cell Phone - Complaint
Review by Just nasty on 2011-06-24
I saw the commercial like everyone else, said to myself why not. Didn't know they prey on the elderly and people with not so perfect credit that why they don't require a credit check. I received the phone on June 21,2011 and didn't get in touch with them until June 22,2011 because of the sorry customer service. They paged me on the same day said that the minutes was at the limit and I needed a more advanced plan, (keep on mind they have already been charging me since June 13,2011). When I talked to customer service that expressed to me that it was not PER-PAYED (What a Lie). So June 23 I when to the Post Office and sent it back to them and put a tracker on the package. They want you to use the number you already have so that you are dependent on them and you don't have a choice but to continue using their services, but I made them give me a number instead of canceling my old phone. Touched basis with my bank so they may be aware of any advance charges, and they are going to replace my funds.

Don't deal with them unless you want to loss money on a not so PR-PAID PHONE as they would put it. They are crooks and customer service knows it.
Comments:
Posted by Alain on 2011-06-25:
You can file a complaint about them at: http://fcc.gov/complaints & http://ftc.gov/bcp/consumer.shtm
Looks like their service and satisfaction vary depending on the area.

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