Just Cabinets and Furniture Complaint - Buyer Beware! - Furniture Delivery
FREDERICK, MARYLAND -- I purchased a bulky living room set from Just Cabinets and Furniture in Frederick, MD on June 8, 2011. The company set up delivery for June 10, 2011 and told me that based on my information it would cost $140.00. I thought that was high but I didn't have any other way to get the furniture home. The company (Just Cabinets) gave me a time frame of 10-2 for delivery. At 2, the delivery man called me and asked me if I had someone at my home to help him move the furniture into my home. I was home alone with my children so I said no. He told me that he would have to pick up someone to help him and he would be 45 minutes late. I told him that I was having a party at my house and my company would be arriving at 4:30 and asked if he would be finished by then and he replied yes and that he would make sure the furniture was where it needed to be and even moved around if I needed it to be. Well, almost 2 hours later, he showed up ALONE! He asked me how much I was charged for delivery, and I told him $140. He told me that he only gets $25.00 out of that and he works off of tips (I felt like this was unprofessional!). Since the furniture was so large, he put it on my hardwood floor still in the box and slid it across the floor. There was a staple sticking out of the box and scratched my hardwood floors from my front door down my hall into my kitchen area. When I brought it to the delivery man's attention, he asked me for a marker or a crayon to fill it in!!!! WHAT????? When he finished will all of the furniture, he tried to leave and even asked me for a tip!!!! I asked him who was going to fix my floor! He told me to call the manager at Just Cabinets and tell him what happened. I did and they told me that it was not their problem because they don't deliver but they told me to get an estimate because the company is insured which I did. The manager of a furniture company tried to tell me that the estimate given to me by a professional flooring company was too high and that I as a consumer would not be smart and pay those prices! The estimate was for $1650 and they offered to settle for $500!!!! Really? He told me that he knows more about this than I do because he USED to be a general contractor! Well, I think that he should either get back into general contracting and see how much things have gone up OR stick to furniture management! He even tried to tell me that floors depreciate!!! He may be right, I do not know a lot about it but I refuse to be walked over by a manager who USED to be a contractor! I have called 2 more flooring companies to come in for estimates but they told me that I would have to take them to court unless a general contractor can come in and fix the floor! The problem is, the company number they gave me is the delivery man's cellphone number. I asked for his boss' information and the company phone number and he told me that the office number changes a lot and when I looked up the company information on line (U Call We Haul) there is no information listed for that area!!! WHAT????? Just Cabinets doesn't want to stand behind the delivery company that THEY CHOSE!!!! I didn't pick them!!! The company also doesn't want to stand behind me, the consumer!!! All I can say is... NEVER, EVER, EVER, buy from Just Cabinets and Funiture unless you want the same problems! The coporation's manager doesn't even help! This company should not be able to continue to do this!!!!! All I can say is BUYERS BEWARE!!!!!!