We do not recommend purchasing GE Applicances - especially GE's top end Monogram line! It's not possible to fully describe our frustrating experience with GE. But we suggest they stop using the slogan “GE Cares” when clearly “GE Does Not Care”...as evidenced by our experience and others we have read about online. We'll make this as brief as possible 1) inaccurate information provided by their repair center schedulers 2) incompetent tech who can't diagnose a simple problem and order the right parts 3) "Consumer" Advocates who should be renamed "GE Advocates" 4) "Consumer" Advocate Supervisor Starla who made it clear that GE doesn't stand behind appliances after they are out of warranty and could only provide solutions that required the consumer to be inconvenienced 5) no one else to speak with - why is GE management afraid to speak with their customers?
We now have black mold forming in our refrigerator - which will probably continue to get worse over the next four plus days due to the previous incompetent tech. But our "Consumer" Advocate was right behind the consumer by recommending the consumer clean up the black mold. Did we mention we will be without a refrigerator for a minimum of 4 more days? Wait - once again our "Consumer" advocate suggested the consumer should go out and find a refrigerator rental - thanks again for making it convenient for the consumer by recommending something else we would need to do ourselves even though their tech "expert" was the one at fault. Oh and we'll need to figure out how to take another day off of work because "expert" tech #1 claims there aren't enough consumers who want to schedule Saturday appointments!
We did everything right, we scheduled our repair with one of their "expert" techs, we waited for our appt, and we were willing to fully pay for the parts and labor. The next right thing we will do is replace our 6 year old $3000 Monogram refrigerator with a company who truly CARES. We're sure the competition will gladly take our business. While we're at it, we'll also replace our GE oven, microwave and dishwasher just so we don't have to live thru another experience of “GE CARES”.