Frigidaire/Electolux Complaint - defective electric range
QUEENSBURY, NEW YORK -- in August of 2002 I purchased a Frigidaire model FES367ASD glass top, drop in electric range, with the control panel on the front. It cost $884.89.
On May 11th 2005 a pot on the stove boiled over sparks and black smoke began issueing from the front of the stove near the control panel.
I'm a senior living alone and could have had a serious fire. Luckily, my children were over for dinner that night. They pulled the stove out and unplugged it. Over the course of several days I spoke to the salespeople at the store where I purchased the stove and had the authorized service technicians come out and have a look at it. Both parties said that the fire "should not have happened" From this I surmised that the stove must have been defective in some way to allow the water to get into the wiring thereby starting the fire.Meanwhile I was given a repair estimate of over $500.00. I spoke to a person at Electrolux on the phone. He told me that if the service technician who looked at the stove certified that the stove was defective that Electrolux would give me a new stove. I called the repair service and told them this. They said that they would have to talk to the company and would get back to me. Over a week went by with no word. Finally the service technician called me and informed me that Electrolux would not give me a new stove but would give me a 30% rebate of the purchase price [about $265.00] towards a new stove. It seems to me that they would'nt do this unless they knew that the stove was indeed defective. I'm on a fixed income. I can't afford a new stove, even with their paltry rebate. Neither can I afford to have it repaired. And even if I did have it repaired what's to say this won't happen again, perhaps with much more serious consequences. So I guess we are supposed to figure in to the budget the expense of replacing a major appliance every two or three years. What an outrage that the American consumer has to sit back and take this. By the way Electrolux corporation makers of Frigidaire also make Gibson and White Westinghouse appliances among others. So before you buy, research,research,research.