Priceline Complaint - First Time User Couldn't Be More Disgusted
We wanted a certain star hotel due to the fact that it was walking distance to the attractions we were visiting. They were lower starred hotels. It does say that when you name your own price they can chose your star or a higher star, however when we originally bid on the higher stars it did not accept our bid. We talked it over and decided there were only 2 hotels at the lower star and both were walking distance so we would try that, we did and that is when the acceptance came back with our 'upgrade', like they were trying to play hero. I think their website is rigged because it made absolutely no sense. We then saw the new hotel it reserved us for and we did not like it as much and figured we would call and see if they could give us the lower stars.
Their customer service was probably the MOST rude I have EVER dealt with in my life. In total I talked to 5 people, none of which actually helped me, but all of which were extremely rude. In fact the last person I spoke with originally gave me the name of Manual or Emanual. I document everything so at the end of the call I asked for his name so I could verify which of the two names it was. He then, in a most rude way, said "Tom". I pointed out that is not what he said at the beginning and asked for a reference number for the phone call. He told me there is no reference number and that "Tom" is his name. For someone who spoke broken English and said something different at the beginning I knew he was telling a lie but I didn't reply to it. He then said "well you have no more concerns so goodbye" and hung up on me! The girl before him hung up on me as well, but that was after I said that the company was a scam and I would be reporting them. This was after they explained to me that there was a way I could switch, but it sounded like a gamble. I would be charged $25 for switched hotels but I would need to use the website and bid again within 24 hours. I explained that the website only lets us bid once in 24 hours so if I don't get it accepted then that is my 1 shot. I never got a straight answer on how to go about doing that and how that worked exactly because once I started asking questions she quickly cut me off. I then asked if we could just switch over the phone and they said that is not possible, only over the internet.
After posting how upset I was on a social networking site I received tons of feedback from people who have had horrible experiences with Priceline.com themselves, with all different issues ranging from hidden fees to booking with the wrong number of beds and rooms.
This company obviously does not care about their customers. When people travel it is suppose to be a good experience and Priceline.com has put a dark cloud on our trip that we have not even taken yet, and have totally ruined other peoples entire trips. We consider ourselves lucky to have only a minor problem with them. We will never use this service again, and I recommend to everyone to look elsewhere when traveling so nobody has to experience what myself and many others have.