Babiesrus Midlothian VA Customer Service! Complaint - If you are a woman of color, do not shop at this Babiesrus
MIDLOTHIAN, VIRGINIA -- My first experience at this store is when I was trying to create a baby registry as a first time mother and took my time comparing items. I went at 9:00 am when the store opened so it was nearly empty except for associates rushing empty carts around me. As I was making my list and picking out clothes and a diaper bag, I thought it was odd associates conveniently needed to scan/price check every shelf I stood by. One practically stood in front of the diaper bags I was looking at, but offered no assistance. Brushing it off, I spent over $200.00 that day and my family spent hundreds on my registry items. Now 9 months pregnant, I realized some of the newborn packaged unopened clothes I bought will be too small and wanted to make an exchange for a larger size. I left the items with the cashier to get another and she insisted I leave the empty plastic bag with her as if I would wobble out the store with merchandise. Not only did I not get the full refund for my return, but had to show my Identification twice, was accused of not having the items on the receipt until I pointed out the bar-codes I highlighted, and was given store credit of $2.50 instead of $9.99 which I paid for the return item. I was standing there so long a manager came out and stared at me like I was causing a problem! I will cancel the rest of my registry and go elsewhere. Never to shop here again!