Comcast Corporation Compliment - Feel "free" to complain...but I won't.
I have had nothing short of excellent service when dealing with Comcast Cable. I currently take advantage of the Triple-Play package for around $155 per month, taxes included. With Comcast, I receive nothing but great telephone, internet, and HD cable service that is never slow, interrupted, etc...
My experience last night only further bolsters my loyalty to the company. Under my previous package, which was void of HBO, Showtime, and Cinemax, I often saw certain programs on the guide for those channels that I really wanted to see. Not that I wasn't happy with my current Starz and Encore channels, but they just didn't offer the movies that my family and I were yearning to view. So I decided to call and upgrade.
I asked what kind of specials, packages, pricing they had available. The customer service representative (CSR) was polite and patient. She incurred a problem with the computer codes and such, and informed me that she could only activate 2 out of the 3 channels. As a result, she offered those two channels free for 6 months, and the 3rd for only $10 a month whenever they fixed the glitch and activated it. She puts me on hold for a minute or two, and then comes back to tell me she had a supervisor assist her with the codes, and that they were able to get all three channels activated the same night. Oh well, I was awfully close to those 6 months of free viewing. Now I suppose I'll pay $10 a month for each one...wrong!
She tells me that since it was their fault for the technical difficulties (what difficulties? I was only on the phone for less than 5-minutes!) that they would give me ALL 3 channels free for 6 months, and then start charging me the $35 per month for them combined. (HBO is actually $15 per month). I was beside myself with disbelief and gratitude. They had done nothing wrong, but instead just had 2-3 minutes of difficulty inputting numbers, codes, and so forth. And in return for my patience, they rewarded me with 6 months free for ALL of them! A pat on the back to Comcast for reaffirming by belief that good customer care still exists in some small parts of the world.
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