Macy's West Complaint - Ignored in the Macy's shoe department! - Poor customer service at Macys!
Poor customer service at Macys! - Complaint
CA -- Last night around 6pm, I went to Macy's to return a dress and purchase a pair of Guess pumps I had been eyeing for a week. I went to the shoe department, found the pair I was looking to buy and then waited for a sales associate to assist me. Other than myself & 2 other customers, the shoe department was empty. I saw a female employee helping a mother & daughter seated near the registers so I went and stood near the register hoping that she or someone else would be able to assist me. After discussing with them for about 3 minutes what type of shoe they were looking for (to match a specific dress), the associate turned and walked around the corner to stock room. She breezed past me and I didn't even have a chance to say "excuse me". After a few minutes, she walked out with a few boxes, again walking right past me and continued helping the mother & daughter. Now, I realize she was helping them first but this is the first time I have ever encountered a situation in a show department when the associate was unable to assist more than one customer at a time! All I needed was for someone to bring out my size if they had it in stock! Well for a second time, the associate breezes past me, standing there with a shoe in my hand, and goes in to the back. After about 5 minutes, another associate shows up out of nowhere. She walked behind me and started organizing a table of shoes about 20-30 feet from me. I made eye contact with her, started to walk towards here saying "excuse me" and she turned and walked over over to another table and started organizing shoes again! At this point, I had been waiting over 10 minutes for someone to assist me! I put the shoe back and walked out! There is no excuse for the way I was ignored! If a sales associate is going to the back to retrieve shoes for one customer, they can surely retrieve a pair for one or two more customers at the same time! Needless to say, when I left, I was very angry. I feel strongly that these two associates need better customer service training! At the very least, one of them could of said "I'll be right with you" and I would of been happy to wait. The good news is that this afternoon I went to Macy's in the next city over, a store which my local Macy's could really learn a lot from, walked in to the shoe department, quickly located the the pump I had tried to purchase last night at the other store, turned, walked 3 feet and there before me was a lovely young sales associate who immediately asked if she could help me and quickly brought out my size! I was in and out of the shoe department, shoes in hand, in less than 5 minutes!