Honda Complaint - 2001 Honda Civic
DENVER, COLORADO -- On January 9, 2001 I leased a 2001 Honda Civic. Since that time I have had to take my car in to replace the front strut, repair the driver's side door handle, and check two recall notices. All of this was covered under the warranty. However, on November 2, 2001 I took my car to Empire Honda in Denver for the 10,000-mile maintenance. MY CAR WAS NOT LEAKING OIL AT THAT TIME. Honda informed me that my oil pan was stripped and I needed a new one, and I was responsible for paying $360.00. Honda denied any responsibility for the damages and informed me they could not put the parts back to the previous condition and that if I tried to drive my car elsewhere it would leak oil and cause major damages. Besides the horrible customer service that was provided, I had to pay a total of $450.00, including the maintenance charges.
To help keep me as a potential future customer, I would like the following:
A refund of $360.00 for replacing the part that should be covered under warranty. At the very least I would like a letter from you that states, under Honda's new car warranty, Honda does not cover parts that they damaged during required scheduled maintenance. With this letter I can inform my co-workers, family and friends of Honda's policy and post it on complaint websites such as this one.
I look forward to your reply and will wait until November 19, 2001 before seeking help from a consumer advocate. Please contact me at the above address or by phone number.
Thank you for your time.