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TXU Energy Complaint - Txu unfair to custumers trying to pay their bill - Electricity
Electricity - Complaint
I had a high bill I struggled to pay down. Got it paid down but still get disconnect notices
for $128.00 on top of my $200.00 bill. Try to get it extended but they say I had this bill for too long now and they won't extend it to my payday which is on the 8th and they are going to shut my power off on the 30th. I have a 8 1/2 month old baby in my home and that don't seem to matter to them at all. Txu suggested that I go through an energy assistance program, but who has time for that. Besides, when you go through energy assistance, they always tell you that they are booked up and can't get you in til after the due date so you still have to go without power. Also, TXU keeps telling me I am a valued customer, and I had TXU for 3 years and that should count for something, but it don't in their eyes. I am so disgusted with their service and the way they talk down to you like you don't know what you are talking about that I want to go to another service provider but they all charge such an outrageous deposit that I can't afford to pay, so I am stuck with piss poor TXU energy.
for $128.00 on top of my $200.00 bill. Try to get it extended but they say I had this bill for too long now and they won't extend it to my payday which is on the 8th and they are going to shut my power off on the 30th. I have a 8 1/2 month old baby in my home and that don't seem to matter to them at all. Txu suggested that I go through an energy assistance program, but who has time for that. Besides, when you go through energy assistance, they always tell you that they are booked up and can't get you in til after the due date so you still have to go without power. Also, TXU keeps telling me I am a valued customer, and I had TXU for 3 years and that should count for something, but it don't in their eyes. I am so disgusted with their service and the way they talk down to you like you don't know what you are talking about that I want to go to another service provider but they all charge such an outrageous deposit that I can't afford to pay, so I am stuck with piss poor TXU energy.
Comments:
Posted by azspots on 2011-06-27:
"Who has the time" to try and get help with an 8 month old child in the house? Well, perhaps you should try and find the time.
Posted by jktshff1 on 2011-06-27:
Aside from the bill not being paid, how is their service?
Posted by trmn8r on 2011-06-27:
"Txu suggested that I go through an energy assistance program, but who has time for that"
That is the whole purpose of the program - to assist people like you. You can't pay for the service that you used, and the company has let this go as long as it can based on your extensive 3-year loyalty. There is a program available to help. That is your remaining option, unless having the service turned off is acceptable to you.
You say TXU Energy is "piss-poor". How so, other than requiring that an overdue bill be paid?
That is the whole purpose of the program - to assist people like you. You can't pay for the service that you used, and the company has let this go as long as it can based on your extensive 3-year loyalty. There is a program available to help. That is your remaining option, unless having the service turned off is acceptable to you.
You say TXU Energy is "piss-poor". How so, other than requiring that an overdue bill be paid?
Posted by Greg on 2011-06-28:
gchevycougars4:
I am sorry to hear about your issues. I would like to see if I could help.
Please email me at greg@txu.com so we can discuss.
Thank you,
Greg
TXU Energy
I am sorry to hear about your issues. I would like to see if I could help.
Please email me at greg@txu.com so we can discuss.
Thank you,
Greg
TXU Energy
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