Panasonic Complaint - Disgusting service from Panasonic Puerto Rico
I bought a digital camcorder from a company in St Thomas. Just within in the warranty period the camera became faulty. The camera was sent to Panasonic Puerto Rico for repair. After 4 weeks the camera was returned via DHL and the problem was still there. After numerous phone calls to Panasonic in Puerto Rico they informed me that they didnt find a problem and had just returned the camera - no explanation or query. This cost me $35. The camera was sent back and they said they found the problem and repaired it. We had to send it back to them another 3 times after this as it was sent back unchecked - each time a fault caused by their poor assembly. Not once did Panasonic return my calls and I have now made over $150 worth trying to sort it out. On two occasions they said they had returned the camera and again after phone calls to them for the airway bill number it was discovered still on the premises. This last time it was sent May 19th and collected by DHL. To date being June 10th, we still have no camera. DHL have lost it or it has been stolen. I have spent several very frustrating weeks now trying to resolve this problem and are now trying to get a release letter from Panasonic for DHL in order to process the claim. DHL send emails to Panasonic with no response. Once again I have made 4 calls to Panasonic today and not one has been returned to me. The simple release letter requires a signature only and faxed back to DHL and even this seems too difficult for them to handle. I have been on Panasonc's website to try and find an e-mail address for some serious assistance from head office but can only find a mailing address. A letter will be mailed to them shortly and I am hoping that the mailing address is correct and will get to a responsible person. I will never buy another Panasonic product of any description again and will advise everyone I know not to either as their service is an absolute Joke. My next beef will be with DHL. If anyone knows Panasonics email address, please can you forward it to me or forward this e mail to them.
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