Winn-Dixie Stores Complaint - No Sale Items and Poor Customer Service
JACKSONVILLE, FLORIDA -- First, my wife and I are Winn Dixie Members.
On Thursday, my wife and I went to the Monument RD Winn Dixie in hopes to take advantage of the new sales which began the day prior. We had hoped to specifically get at least $100.00 in meat. When we got there, all meat specials except Sirloin Steaks which looked poor to say the least, were gone. There was no $.68/lb roasters, there was no $5.99 Boneless New York Strip Steaks, and there were no Porterhouse or T-Bones.
As we were not the only individuals in search of meat, many of us summoned the butcher who advised that they just did not have any. They were sold out. And this is not even two full days into Winn Dixie's sale.
Now, as this happens to us on a frequent basis at this store, I asked the butcher who we could speak to about this issue. He obtained the store manager, "Steve" who proved himself to be arrogant and showed no signs of sympathy. He said they just had been too busy. His only help to us was to call the Winn Dixie complaint line. This, and nothing more.
Winn Dixie, this store specifically, should be able to use prior statistics to help in the ordering of meat. It doesn't take much education to know that people are going to buy meat that is half the usual price.
My wife and I also experience this in the grocery side as well. Sales with no sale products.
It makes shopping quite frustrating, especially when we try and buy our meat only from Winn Dixie.
Unfortunately, we placed all our grocery items back on the shelves and went elsewhere. If customers are no longer a driving force for Winn Dixie, and if Management can provide no other assistance than what we received, we may have to consider another grocery store.
Winn Dixie, you would think with the financial woes the company is bearing that it would want to be helpful to its customers. Apparently Store #0054 in Jacksonville has another idea. Or perhaps Management should brush up on their people skills.
John and Kimberly