Best Buy Complaint - Geek Squad incompetent and lies
Went to the Best Buy in Cool Springs, TN to buy a bigger hard drive and Win 7 upgrade for my Dell PC. Asked the Geek Squad guy a couple of questions on moving everything from my old drive with Vista to the bigger drive to have Win 7. Turns out his advice was completely wrong and I ended up wasting a ton of time installing when ultimately Win 7 would not register properly. I called the store and was told to call their 800 GS number. That guy had me call Microsoft because he didn't know what to do. MS was no help (not surprising). When I called the store again and asked for the GS manager, they took a message. Eight hours and several unreturned calls later, I finally got a manager on the phone. He informed me that I was asking for advice they get paid to give so would not help. Hours later I'd finally found the answers I needed on the net, so got things running. All of this was caused by the GS guy originally giving me bad information. I just can't believe none of them were willing to help at all after that incident. I will never use Best Buy again and will take every opportunity I have to bad mouth them. Horrendous service.
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