Tire Kingdom Complaint - Horrible Service and Uneducated Staff
HARVEY, LOUISIANA -- This location sucks! I've personally witnessed the staff quote different prices to different customers for identical services to be performed. The management and staff are very unprofessional and everyone including the manager walks around with their trouser half off their butts. They are always on their cell phone or the establishment’s phone conducting personally conversation while customers are waiting. They also assist people that they know personally ahead of waiting customers. When the customers walk out they use expletives expressing how they don’t care that the customer left and that they can go elsewhere. I personally think they are ripping the company off at the customer’s expense. They jack up the prices due to tire diameter which doesn’t happen at Firestone or Pep boys. I was verBally quoted a price of $79 for an alignment and presented with paperwork for $169. I was told this was due to the car having 20 inch wheels. On another occasion I was told that it would cost $45 per tire to mount and balance 2 tires that were already off of the vehicle. Nearly $100 to mount and balance 2 tires is rediculos when other places do it for as low as $17 per tire. The manager proceeded to ask 3 of the staff members who were sitting in the back doing nothing except smoking (I believe it was marijuana) if they felt like doing it. They all declined and I was told that they couldn’t do it at that time. I must note that it wasn’t lunch time or near the time the establishment closes. I would ride on my axle before I’d take a vehicle there to have any service performed!