HARTFORD, CONNECTICUT -- I would like to formally make a complaint against Travelers Insurance, Corporate Headquarters as the parent company, located in Hartford, CT. My complaint concerns consumer fraud along with consumer disrespect, derogatory treatment, negligence and discriminatory practices imposed upon me by Traveler’s Insurance.
To briefly explain the situation, I had a home owner's protection policy for rental property with Traveler's Insurance for an estimated two years. During the first 15 months I had not rented the property out to tenants. Once the property was Renovate I rented it in December of 2010. The tenants were evicted for non payment of rent shortly after they moved in. After gaining access to the property massive vandalism had been done by the tenants causing extreme damage and destruction to my property. A criminal report was filed. Travelers Insurance is not compliant with the terms of the policy they sold me. They have denied my claim using unrelated exclusions that were never presented in my policy and that do not apply to this situation. Travelers should not be allowed to create or add exclusions from other policies or from a corporate handbook and apply them to my policy or that of any other consumer in order to avoid paying on a claim. This constitutes insurance fraud. I was sold one thing and something different was delivered. Also if you check their sales and customer service department, along with the website, Travelers insurance marketing practices also lead to fraud in this case.