The Auto Place Complaint - The Auto Place on Toro Road Won't Honor Warranty - Over $1000 in repair costs

Review by MT1973 on 2011-06-27
TORONTO -- I purchased a 2007 Mazda5 certified from The Auto Place. My contract states I have a bumper to bumper warranty excl. transmission and engine.

Within a few days of driving, I was experiencing severe swaying when going over bumps. I had it inspected elsewhere and they have advised that the vehicle should not have passed safety certification due to two problems which will cost over $1000 to fix.

I contacted The Auto Place several times to allow them to rectify this. However, Sam said that they will not honor the warranty and it is my problem - they will not fix it.

Be very careful about buying anything from The Auto Place. They revealed an accident on the vehicle AFTER we had already paid the deposit and now this. Don't buy a car there.
Comments:3 Replies - Latest reply on 2011-07-11
Posted by Starlord on 2011-06-28:
Always ask for the Carfax.
Posted by MT1973 on 2011-06-30:
Now that I have not taken this matter sitting down, as they would have hoped, The Auto Place is changing their tune.
They are now saying they will repair the vehicle as per the warranty. In fact, they are now claiming in writing that they never said they would not honor the warranty - which is not true - on Friday, Sam actually said explicitly to me on the phone that they would not honour the warranty and told me not to contact them again.
Clearly, they were not happy that I used the internet to bring attention to their business practices. I will update this post again if/when they repair the vehicle.
Response to comment: I know - we should have asked for the Carfax before the deposit but he sweet talked us a little and we were stupid. Never again!
Posted by MT1973 on 2011-07-11:
The Auto Place has begrudgingly fixed my vehicle, however, the whole time they acted like they were doing me a favour. So, although it is finally fixed, I did not have a car for 2 weeks because of their initial refusal to honour the warranty. In addition, when I picked up my car, Sam sarcastically thanked me profusely. He said that because of all of the trouble that he has had with me (!!! - really?) that he is no longer giving people warranties on some of the cars he sells so that when there are problems a few days later, he won't have any responsibility for fixing it. Wow! So, be warned! This is not the dealership to buy your vehicle from.

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