Home Depot Complaint - Hot Water Heater Scam on Installation
I agreed to purchase a 50 gal. 9 Year Warranty GE Hot Water Heater from Home Depot (HD). The price plus installation came to $879. I also checked with a couple of plumbers and their quoted charges for a similar product and installation was $900 to $1000. So, I thought I would go with Home Depot and save a few dollars. (Plus, I had used Home Depot to install the hot water heater it was replacing 10 years previous and the price HD quoted and I paid was the same - $433, wow BIG inflation.) One of the plumbers warned me that they would quote me $879 and before they left they would charge me over $1300. Sure enough, O'Shan Plumbing came out with the heater and reviewed where I was having it installed (in a garage in a raised open faced closet). Within 5 minutes he had come up with different things that was needed and code violations that pushed the price to over (you guessed it) $1300. After I punched the wall and told him that a plumber warned me that this would happen, he packed up his truck so fast and got out of my driveway. I called O'Shan Plumbing and dared them to try to collect their cancellation fee. I was going to every newspaper and TV investigative reporter in the Dallas, TX area. I ate crow and called the plumber that warned me and he installed a better grade heater for $950.
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