Straight Talk Complaint - Customer Service - cell phone

Posted by old fart on 2011-06-28:

AMEN!!!!

Posted by leet60 on 2011-06-28:

You might want to try calling corporate:

Straight Talk Wireless USA Corporate Office Headquarters HQ Address:
9700 NW 112th Avenue
Miami, FL 33178
(800) 876-5753

Posted by Kathy K on 2013-02-04:

Well my husband did not want to go with another company that you had to sign a contract......WELL, it has been a complete nightmare since the very beginning with Straight Talk. NO ONE speaks english, they give you the run around, LIE - you bet they lie - After hours and hours on hold and over 26 personnel I have spoken with over a course of 2 months our problem has only increased. #1 my original phone ($179.99) worked for the 1st 35 days then started having issues. FINALLY after hours and hours they agree to take it back and replace it (you have a one year warranty but what they don't tell you) they sent me a refurbished phone...........my phone was NEW and they sent a refurbished phone!!! I returned it and was TOLD that once they receive it they would issue a check. Guess what NO CHECK, after more calls, etc. we were told that a check had not been issued and there was no record of this...what?!?!?!?! SO what they did was issue a credit on my husbands phone that will last until June 30th. We stopped the automatic withdrawal at that time. You won't believe this but they put a charge thru.yes, they did! Now after hours, once again, and being told we would be given a refund that would show up in our bank account within 24 hours. After 72 hours it's still not there. Today I spoke with 5 different people at Straight Talk, 4 told me the credit had been issued but could not send me an email stating that..........hummm.....so I called corporate office, once again no one spoke good english, this person said that there was a problem with the refund then after sitting on hold, again, she said she would send me an email confirming that a refund had been issued and that it was the "banks" fault that we are not showing a refund. NEVER EVER go with this company!!!