www.lingo.com Complaint - Lingo VOIP: You get what you pay for.
TAMPA, FLORIDA -- I am joining the thousands of customers lured to Lingo by the promise of lower cost, high quality phone services.
Like many, the modem failed and the terrible customer services and tech support were not there to help and make sure the customer was happy.
The company has two levels of tech support, both represented by low skill, low education technicians. The support services are completely separated from the customer services, they actually are above it in terms of decison-making and customer relation.
The customer services seems to be split between North American continent and Asia. This results in poor communication and above all a customer service philosophy that is light years far from what we are used to.
I decided to cancel after 7 days of struggle with Lingo's personnel and no phone service whatsoever.
I learned that you get what you pay for.
I am switching back to the more expensive but reliable land line telephone services