Best Buy Complaint - Mis-led - Geek Squad Repair
My computer (as I was told ) had an infection. I went to Best Buy because we have done quite a sum of business here in the past, including two business's personal and grand children we have just this year spent over $7,800. . the people were all new looked and acted like high school help by that I mean experence wise today I guess you have to explain each breath. My computer was to be done on Sunday evening I waited till Monday mid morning to call the young man told me we are waiting for you to bring us a cord. WHAT when were you going call me ? secondly if you go into a coffee house for coffee do they ask you to bring your cup ? you are running a business and don't have the tools to carry out your services. But you have my money. tried to speak with a store manager got an ass. manager (maybe) she told me oh no that person made a mistake they are working on it and will call you when it is done. I have tried again to get a store MANAGER or district manager to no avail. called corporate, after Waiting 6 minutes this person had me go threw all of the previous events. it sounded like she put me on hold or something when I quit talking there was silence then she said what do you want? I said are you crazy (as a figure of speech) I have just explained this whole ordeal to you I want my computer of course. She said if you would quit calling me names I said wait a minute that's one of the big problems in this world today.
Can you believe this what kind of a business is this, no store manager no district manager. But they do have a cocky representative at corporate and my money. as many people as I have sent to this store over the years is only a small part that I will tell about this experience STAY AWAY from Best Buy in Montrose, Ohio.
I am now 6 days behind in my work but that will be my problem .