K Hovnanian Complaint - Khov damages property and refuses to address it
433 BRUSH RUN ROAD, GREENSBURG, PENNSYLVANIA -- There is a Khov home building across the street from my house right now. It is the only house under construction in the community, and the construction driveway is directly across from my mailbox. Since we are near the end of a dead-end street, there is little traffic besides residents and construction vehicles.
After watching several trucks back up with ladders hanging off the back and change positions with each other, it was only a matter of time. I came home to find a large gash down to the bare steel and a dent in the side of my mailbox. Since it was not on the driveway side, it's pretty obvious that one of the trucks backed into it while exiting the construction site.
I tried for two weeks to contact someone about addressing it, and finally had to call the corporate office. When the build manager finally did call me, he refused to accept any responsibility for it. In fact, he decided to blame a UPS driver instead (UPS doesn't drive in reverse last I checked). So instead of making a good faith effort to correct the problem, they argued with me and gave me a terrible impression of their company. It would not cost them much to correct the problem and build good faith with the residents in a community where they could have more potential business.
Instead, they handled the situation poorly and tarnished my opinion. I will be sure to tell any new lot owners not to choose this company for their home. They don't seem to value other's property or care when they damage it, so imagine what they will do in your house should you build with them.