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Wendy's Annapolis, MD Complaint - Wendy's Annapolis Poor Quality

Review by ggilkes12 on 2011-06-29
I placed my order at the drive thru. A woman (African American), said something as I pulled up. So, I started to place my order, and she YELLED, I said Hold on a second!

That is not what you say to a customer. Most employees with good customer service say, "I will be with you in just a moment, thank you". Then they should apologize for the wait. Of course I did not get an apology for waiting a ridiculous amount of time. I ordered a Wild Berry iced tea. It had thick goopy stuff on the bottom, with water on top of it. Lettuce on the wrap all wilted. Just horrible food and bad service.
Comments:21 Replies - Latest reply on 2011-06-30
Posted by saj80 on 2011-06-29:
I don't believe race has anything to do with this, and since I wasn't there, I can't comment as to how the comment was made. Did she yell, raise her voice, or simply say something you didn't like?
Posted by Anonymous on 2011-06-29:
I don't see where she did anything wrong. As for the food you should of mentioned it to them. And I dunno why you need to mention her race.
Posted by PepperElf on 2011-06-29:
Yes what does race have to do with it, unless you're implying she did it because of her race...?

Posted by Anonymous on 2011-06-29:
Because you did not hear what she initially said as you approached the speaker perhaps she thought she needed to speak louder, as to her vocabulary, it may be limited with no disrespect intended. Beings as the food was horrible, did you request a fresh order or refund?
Posted by MRM on 2011-06-29:
Perhaps thats her normal voice. When I talk, somestimes I would come across as yelling or talking loud.
Posted by trmn8r on 2011-06-29:
If the CSR was saying something over the speaker as I approached that I didn't understand, I would wait a few seconds to see if I was greeted, or say "excuse me, are you there?" I've had happen what happened to you, and I let it go since the medium of the mic/speaker is funky in the first place.

You sound as though waiting for a few minutes wasn't an issue, but then you waited a "ridiculous" amount of time. How long?

The food sounds gross. I stopped going to Wendy's because the food was variable and service uniformly poor in my area.
Posted by PepperElf on 2011-06-29:
Plus look how many people yell into the boxes on the driver's side of them.

Everyone yells into the boxes to make sure they're heard properly. Otherwise you might not hear it over the sound of your engine
Posted by Venice09 on 2011-06-29:
What ript said.
Posted by madconsumer on 2011-06-29:
this sounds like a bad experience. you have every right to be mad at being yelled at. i agree the customer service was very lacking.

great review.

very helpful!!
Posted by Venice09 on 2011-06-29:
Other than speaking louder, how else could the employee have communicated with a customer that didn't hear? Speaking loudly sounds like yelling. Not much can be done about that.
Posted by Churro on 2011-06-29:
Sounds like this Wendy's chick has a thing or two to learn about properly servicing the customer. Typical Wendy's though.
Posted by Venice09 on 2011-06-29:
I agree. It's typical of Wendy's employees to make sure they can be heard by the customers.
Posted by Churro on 2011-06-29:
I don't think the volume had anything to do with it. The Wendy's creep pops off, "I said Hold on a second! ". I don't care the volume that's the wrong thing to say.

Where I come from that's just rude, obnoxious and inappropriate. If that passes for acceptable to others than so be it. The OP and I see eye to eye on this one. That's all that counts.
Posted by madconsumer on 2011-06-29:
lol churro, in the big apple, this is how everyone talks to people. only time i did not experience this was when i was in high-end stores and the hotel.
Posted by Venice09 on 2011-06-29:
Why do you always have to resort to name calling and insults, Charro? It's childish.

Other than speaking louder, how else could the employee have communicated with a customer that didn't hear?
Posted by Churro on 2011-06-29:
LOL Madconsumer. Yeah but they make it work unlike this Wendy's loser who pissed off the OP with her bad manners. People gotta learn when you're paid to serve the public you do so with a good attitude and a smile on your face. That's just customer service 101.
Posted by Venice09 on 2011-06-29:
And the insults continue.

When a commenter resorts to insulting the employees and calling them names, it can diminish the credibility of the OP's complaint. Shock tactics can backfire at the OP's expense, while being self-serving to the commenter.
Posted by jktshff1 on 2011-06-29:
I have to agree with the op...that is not the way to put it....VH
Posted by Anonymous on 2011-06-29:
Churro (not churro) +1003
Posted by PepperElf on 2011-06-30:
I'm still trying to figure out why the employee's skin color mattered...
Posted by trmn8r on 2011-06-30:
It didn't necessarily matter. As I read the complaint, it may have been included just to help id the offender. I chose to ignore the race card.

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