Dunkin Donuts Complaint - Dunkin Larceny - coffee
GROTON, CONNECTICUT -- I have been a DD customer for over thirty years--my local shops in Groton, CT are all owned by the same family...and you know what that means. First they took away our senior discount which amounts to approx. 25 cents a day if you buy 2 cups every day (which I almost always do). Multiply that out for a year and see what the customer's loss comes out to! And now they charge you for a medium coffee if you request a small cofee in a medium cup. The reason I make this request--and I have for years and years--is because the small cardboard cup is super-hot and comes with an insecure lid. A number of times I've had hot coffee spilled all over me because the window server did not see that the lid was securely in place. But that's too bad--if you want to order a small coffee in a medium cup you have to pay the medium price--although the owners will deny this and claim they are charging you for the cup only. What does it matter--you are buying a medium coffee and getting a small...whichever way you look at it. These people are capitalist thieves--they do not care about the wishes of customers who frequented DD back when they were in diapers. All DD Corporate did was to agree with me that I shouldn't have to pay the additional money for a different cup--and sent me a few freebie coupons. Whoopee-do! DD-Corporate is the same operation as many of these locals--indifferent and always trying to buy your complaint off. I'm just plain disgusted. The next thing you know they'll be charging us for the donut hole.