Home Depot Complaint - Special Services (Millwork Dept)
DEERFIELD, ILLINOIS -- On 2/11/2005 I decided to go to Homedepot to order Front Entrance doors and storm doors..I looked over some doors and decided whicj ones I wanted ...gae the person measurements more or less...was told these oparticular doors could be ordered and delivered in a months time ...they requested full payment up front...I asked why I was told incase I changed my mine and they have to pay certain fees etc... I paid ...I was promised the doors in March ..took 1/2 of day off work then I was called and told ..Doors wouldn;t not be delivered because the doors were not ordered correctly ..sd would take another couple of weeks...so I waited still no doors no calls from installer nor the mgr from millwork dept..I called asked whren the doors would be delivered was told in middle of April...I waited still no doors or communications by the ompany to me.. I finally called again was told needed to order new doors another excuse after another I asked them for my monies back ..they made a big deal about the refund ..I requested the full amount returned to in a check in my name ..I was told because I charged it on my crdit card they will have to credit it back.. I explained that the credit had been paid & I wanted My money like they wanted their money....I was told I would recieve my monies back 2 weeks ago because the checks are cut on Tuesday and the Mill Mgr had to dicuss with the store mgr..,he stated he would all me on the 9th of June to tell when to pick up my check since I can prove to them that I have paid my credit card .I was told a check would be cut for me on Tuesdya June 7th...today is now June 11th & I still have not heard from anyone at homedepot ..I even called the cust serv # I was told they couldn't help..& this was at the beginning...The have very very poor customer service ..the employees are not trained properly....all the way around they stink...I would never recommend anyone or even my worst emeny to shop there....they are not people orientated..All I want is my money back so that I can get my new doors and move on....Is that to much to ask for?