QVC Complaint - Major Delays in processing REFUNDS; after, receipt of product - Told this REFUND would be returned after 3 to 5 days (6/21) still no REFUND 6/29
Told this REFUND would be returned after 3 to 5 days (6/21) still no REFUND 6/29 - Complaint
After QVC received satisfactory go their product back at their location 6/21/11; I was informed that a REFUND would be issued. I have called 6/21; 6/22/ 6/23/ 6/24; 6/25 checked with bank...nothing; 6/27;6/28 and finally 6/29. I was told that they finally processed this REFUND. What incompetence and misinformation to customers. I informed them on numereous occasions that I required know why there has been such a hold-up for this REFUND. ONLY; 6/29/11 at 5:30 PM after; being very upset over this misguided policy that I found out that a REFUND was being issued today! This is bogus, and totally unprofessional for all the customer service reps that were involved in this misguided deceiption to customers. This policy and practice needs to be looked upon as being illegal. Please, forward this complaint to the proper authorities! I feel that this practice of REFUNDS need to be handled better and more professionally; but organizations like QVC.