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Budget Truck Rental Complaint - Budget truck rental promises, doesn't deliver - truck rental
Complaint
My son and I reserved a Budget truck for a local move. When we went to pick up the truck, we were informed that reservation not withstanding, there no trucks available at that location. For the rest of the day! The local agent (Budget trucks were his sideline business) looked totally bored, was completely unconcerned, didn't apologize and offered zero help. He gave us a toll free number then started reading a book and ignored us after that. After 20 minutes bouncing between Budget reps and hold music we were told they "might" be able to get a truck for us in 2 hours. We called a local U-Haul store, and by contrast they could not have been more helpful. The location we called did not have a truck, but reserved one for us at another U-Haul store nearby. It was ready in 30 minutes and we were able to salvage the day. This is actually the second time Budget promised us a rental truck that wasn't available the day we needed it. I'd forget Budget trucks if I were you. To be fair, we've gotten good service with Budget car rentals; must not be the same group in charge with the truck division.
Comments:
Posted by trmn8r on 2011-06-30:
I believe, though I may be wrong, that the same thing could have happened in the reverse manner.
U-Haul will, at the last minute, tell you that you have to drive 60, 80 miles to another facility because they have no truck, even if you have a reservation.
I'm glad you were able to find a truck, because when you are in this situation changing plans can be very expensive and disconcerting.
U-Haul will, at the last minute, tell you that you have to drive 60, 80 miles to another facility because they have no truck, even if you have a reservation.
I'm glad you were able to find a truck, because when you are in this situation changing plans can be very expensive and disconcerting.
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