Priceline.com Complaint - Priceline does not post all consumer hotel reviews
I received a follow-up email about my stay and filled out Pricelines review of my hotel stay... My review was NOT posted (as I am sure many others were not, as if were I NEVER would have booked hotel)
MY EMAIL TO PRICELINE: I booked a hotel in Florence SC (travel inn) though Priceline, and was VERY dissatisfied with it. I received your email asking me to review hotel, which I took time to do. Review is not showing up. WHY? Why would my review not show? because it was bad? I wish I had been warned that this hotel was NOTHING like pictured. And now it is appearing like Priceline only puts favorable or semifavorable reviews? I will think twice before ever using your service and forward my complaints to my brother in law, who uses Priceline all the time and told me to use. I would appriciate a response as to why my comments were not posted on my horrible stay. I was trying to WARN others the hotel and area could potentially put their families in a dangerous situation as we were put into unknowingly.
Thank you for taking the time to send us an e-mail. We understand that
you are dissatisfied with your reservation at the Travel Inn Florence
and that your review were not posted.
We apologize if you are dissatisfied with our service. Customers are our
number one priority, and we work hard to make your experience with us a
positive one. Your feedback is appreciated.
When you filled out your survey, we disclosed that your review of your
recent hotel stay may be posted on our website; however, we did not
guarantee that it will be posted. All reviews are first read by the
appropriate department, and then they will decide which reviews to post.
Please note that we do update reviews frequently, and encourage you to
check back often to inquire if your review has been posted or not.
Once again, we apologize for the inconvenience and hope you find this
Customer Service Specialist
OUR FAMILY WAS APPROACHED TWICE AT THIS HOTEL BY "GROUPS" OF PEOPLE DEALING DRUGS AND/OR SETTING US UP TO ROB US--- I WANTED THIS POSTED TO WARN OTHERS BUT PRICELINE DID NOT... THEY MUST BE GETTING "GIANT" KICKBACK FROM TRAVEL INN IN FLORENCE SC FOR NOT POSTING NEGATIVE REVIEWS