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The Houston Chronicle Newspaper Complaint - Delivery of newspaper week days & weekends

Review by raylindawillis8 on 2011-06-30
Starting the first of May 2011 my newspaper delivery has been terrible--weekends late delivery weekdays late delivery and the customer relations department will only say they are aware of the problem in our area but in two months the delivery process has not gotten any better today June 30,2011 they promised my paper would be delivered by 8:00 A.M. long after my household has left for work. I will not pay for poor customer services any longer. Of course the Chronicle says well do you want to cancel your subscription?
Comments:1 Replies - Latest reply on 2011-08-08
Posted by JB on 2011-08-08:
Yes, you are right! Their customer service is awful. I order multiple Sunday papers for the coupons. When my papers do not arrive, I call customer service on a Sunday and get their automated system--no response. Call Monday morning get one paper...still missing 4. Call Monday afternoon and they say that I likely will not get them. WHAT??? THAT IS CUSTOMER SERVICE??? This is not acceptable. I could probably order the Dallas newspaper, have it delivered to Houston and get better service.

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