AT&T Complaint - Needed a call traced
I received a call from someone pretending to be my grandson, saying he was in trouble and needed help. I knew this was not my grandson. I decided that I needed to have this call traced. It would have been easy for AT&T to do this. I knew the time he had called and it was the only call I had that morning. However I did not know the nightmare that this phone comp. would put me through. After one hour and a half I was still trying to get a person to help me. All I got was an automated voice. I finally called the sheriffs dept. and talked with them. They could not help.
However I felt better after talking to them. I am so disappointed in at&t, and the way they treat their customers. Iguess that the next time I need help, I will call the number where you order things from them and then they will pay attention to me.