Lustine Toyota/Dodge Woodbridge Complaint - Service department not 100% Truthful
WWOODBRIDGE, VIRGINIA -- I had my car towed to Lustine after the serpantine belt had come off and coolant was flowing out of the bottom of my Caravan. I was called from Albert a service advisor who told me that there was a problem with the water pump and that needed to be replaced which is covered under warranty. He also mentioned that the serpantine belt was stretched and they we recommending replacement. I declined because at that point I told Albert that is something I can change on my own and cheaper. That evening when I picked my car up and reading the service report I noticed that he indicated that the belt had a chuck missing out of it and not that it was stretched replacement. Also that because I didn't have them change the belt at that point that parts replaced will not be covered under again if they fail because I didn't have the belt replaced. All of this info would have been nice at the time of repair because if he would have said your belt had a chunk missing from it and we won't cover the part again I would have had the belt replaced at that point instead of doing it myself. So when I Spoke with Albert the next morning his excuse about the comments in the service report were since you didn't want to replace the belt when I told you it was stretched I didn't need to tell you that we found a chunk missing out of it and the warrantied part because you declined to have it replace before. Now giving the correct info at the time of service I would have had them replace just because of those two pretty major concerns. So I went in and spoke with the service manager there and he did say I should have been told but it still didn't matter I wasn't given the full and correct info because I declined to have the part replaced. I had to walk out of the dealership without a resolution because from his view it was my fault I didn't replace the belt when I was told it was stretched. Not the fact I was never told that the belt was missing a piece and the part will be void because if that. I have never been that mad after leaving a dealership and never been talk to like that by a service manager. His response before I left was "What do you want me to do" not in a way of what can I do to help but in a oh well way.