Network Solutions Complaint - Long relationship gone bad/ UPDATED
HERNDON, VIRGINIA -- Have spent thousands of dollars at Network Solutions and recommended them to others, despite high cost and long waits on phone for tech service. Usually, I got good and friendly help. Not now. I found high MONTHLY charge on my credit card for 1 service. Tried to find what it was. Could not see product listed or find way to stop it from my account page.
Called customer service at night-- long wait + 1 disconnection (they did call back-- very nice). Was promised service would stop and a refund. Why? SEO service was attached to wrong website: How could Network Solutions help me sell organic beef by analyzing a website that's NOT about organic beef? SEO got high monthly fees for them, but they could not have analyzed my website: site they "promoted" does not pertain to organic beef.
UPDATE: REP WHO WAS REFUSING REFUND HAS HELPED ME A BIT. THE COMPANY HAS BACKED OFF THIS MONTH'S CHARGE ON MY CREDIT CARD & CANCELED SEO PACKAGE. CERTAINLY A STEP IN GOOD DIRECTION, & I APPRECIATE IT. BUT WE'RE STILL NOT RESOLVED ON CRAZINESS OF THEIR SAYING THEIR SEO WORK PROMOTED OUR "ORGANIC BEEF" -- BUT THE SEO PROMOTED OUR WEBSITE NOT PERTAINING TO ORGANIC BEEF. I MAY HAVE WON A SMALL BATTLE, BUT LOST AN EXPENSIVE WAR-- UNFAIR. BUT A LESSON LEARNED. HOPE MORE GOOD NEWS FOLLOWS... WILL STILL BE FIGHTING FOR IT.