Verizon Wireless Complaint - Bad phones and bad tech support
Been through 7 phones in a month
All have been Casio
All have had "device defects"
Every "factory like new replacement" has had the same problem
Still not a satisfied customer
I bought my first Casio phone, the Rock, years ago and was extremely satisfied with the product. it did everything the company claimed and more! So when it came time to upgrade their weren’t any “rugged” phones in my price range so I went with the Samsung Intensity. It did the trick but I was always worried about breaking it so I rarely brought it with me.
When the next upgrade came to fruition, I looked back towards the Casio family and chose the Brigade. From the reviews, I was prepared for the possibility of a “device defect”. The defect being the phone sporadically restarts after sending text messages. So when I encountered this problem with the brand new device I took it to my local store (3541 S Jefferson St Baileys Crossroads, VA 22041 (703) 379-6540) and they had a “like new factory replacement” sent to my house, next day. The same problem occurred with this one, and the next four. Now my conservative estimate for the shipping cost of these phones is almost 300$. So I got fed up with trying to get lucky with the Brigade and called the *611 number and worked my way through the illogical and frustrating automated answering service to finally talk to a human being. They apologized for the poor device and offered to send me another “like new factory replacement”; I said, “No send me a different phone.” So they sent me a “like new factory replacement” Ravine. I was happy for about two days and then the Ravine started having similar problems with sending text messages. This time I was livid, I spent over a half an hour talking to customer service, made it to “tier two” of technical support only to have my phone reset, my contacts deleted, no solution to the defect and then hung up on by the representative I called back after I calmed down for about 20min and talked to a customer service representative and within 10min she arranged for a “like new factory replacement” Ravine.
I am already considering switching cell phone carriers, and if the next phone I receive has the slightest defect, you can bet the farm that I will be canceling my service and switching to Virgin Mobil. This has been one of the longest months ever, I am extremely angry at the way I’ve been treated by Verizon employees, and with the devices I received.
I did not go out of my way to buy an expensive phone just to receive a malfunctioning model, get downgraded to an older model that still doesn’t work properly and waste at least 2 hours of my time and at least 400$ of Verizons’ money.