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Macys Complaint - MACYS -Worry No More is Scams - Do not purchase
Complaint
This warranty is a SCAM!! I purchased 2 leather sofa from Macys in April of 2010. The furniture salesman sold me this worrynomore warranty at MACYS and told this is a warranty that will clean my furniture and was pushed to purchase the waranty.
I filed a claim because we got beverage stains on the sofa and the leather sofa got discolor. I told worrynomore customer service my sofa is discolor and then I was on hold for 10 minutes then got disconnected, so I called worrynomore back and was told that my warranty didn't cover for discolor from beverage stain then got hang up by customer service. So I called my salesman told him about my problem and he told me he would reslove the problem and get back with me, but it's been a week and I still have not hear from him.
I have been a cardholder since 1999 and purchased a lot of stuff from Macys from expensive jewelry, clothing to furniture. Macys should be ashamed of themselves. They push you to buy the warranty knowing well that the worrynomore does not want to cover any claim. Macys has had numerous complains about this, and still selling this warranty to consumers to buy the plan..I smell a scam & unethical. I hope others will think twice before making purchase.
I filed a claim because we got beverage stains on the sofa and the leather sofa got discolor. I told worrynomore customer service my sofa is discolor and then I was on hold for 10 minutes then got disconnected, so I called worrynomore back and was told that my warranty didn't cover for discolor from beverage stain then got hang up by customer service. So I called my salesman told him about my problem and he told me he would reslove the problem and get back with me, but it's been a week and I still have not hear from him.
I have been a cardholder since 1999 and purchased a lot of stuff from Macys from expensive jewelry, clothing to furniture. Macys should be ashamed of themselves. They push you to buy the warranty knowing well that the worrynomore does not want to cover any claim. Macys has had numerous complains about this, and still selling this warranty to consumers to buy the plan..I smell a scam & unethical. I hope others will think twice before making purchase.
Comments:
Posted by Venice09 on 2011-07-01:
I agree about warranties sometimes being useless. It's a little late now, but you should read your copy of the warranty to see exactly what is covered. Discoloration is different from a stain. Maybe that's why it's not covered.
Posted by trmn8r on 2011-07-01:
I can see why you are upset. Here is a link to the "worry no more" warranty:
http://www.macys.com/worrynomore_popup.jsp#covers
Notice the odd disclaimer for food and beverage stains, which is says are covered:
"Excludes general soiling, perspiration, bodily oils and accumulation of otherwise covered accidents."
I don't know what that means.
http://www.macys.com/worrynomore_popup.jsp#covers
Notice the odd disclaimer for food and beverage stains, which is says are covered:
"Excludes general soiling, perspiration, bodily oils and accumulation of otherwise covered accidents."
I don't know what that means.
Posted by Venice09 on 2011-07-01:
It means good luck trying to cash in on the warranty!
People really need to read these warranties before spending the extra money.
People really need to read these warranties before spending the extra money.
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