Sears Complaint - Customer Service is Pathetic!
TUCKER, GEORGIA -- Had Lawn Tractor warranty. Same part broke 2nd time. Wrong parts were ordered. Right parts didn't arrive. The last straw is scheduling a Sr. Repair tech to come, and phone line disconnected before address got updated. I called back, they could not schedule an appt until 6 weeks later. I said, 20 minutes ago I was on the line and got an appt scheduled for 5 days from now, and I didn't hang up, and now it's gone?! I don't understand. When I called back later, my phone number detected, the recording said "you have an appt scheduled for (6 weeks from now)". I waited and talked to someone, saying I NEVER Scheduled that appt in 6 weeks. I said I'm through don't ever come see me" and yet they had it in the data base that an appt was scheduled in 6 weeks. On July first, I do not need to wait another 6 weeks, after waiting 2.5 months, to get my mower repaired. SCREW SEARS!!!!!!!