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Honda Cars of McKinney Complaint - Poor service after the sale - Refund of $500 deposit
Refund of $500 deposit - Complaint
I purchased a CRV three weeks. The salesman asked me to give a $500 deposit to get the color I wanted brought in from another dealership. I thought that was odd, but did so anyway.
He told me the check would be refunded or applied when I closed the loan. Of course, when I signed the paperwork, the check was not ready.
I was told I would get it the next week. I didn't. I called and emailed, and was told: the check will be in the mail next week. It was not. I continued to call the salesman who stopped returning my calls and emails.
After three weeks and talking to everyone I could at the dealership, I was told that I could pick up the check this morning after 10:00 AM. I received the check at 12:45. That was only because I was persistent and kept asking why the check wasn't ready. (Seems the finance guy who was supposed to get me the check had been gone to lunch most of the time.)
I could go on and on over several things this dealership did, but today was the "Nuts on the Sundae!
He told me the check would be refunded or applied when I closed the loan. Of course, when I signed the paperwork, the check was not ready.
I was told I would get it the next week. I didn't. I called and emailed, and was told: the check will be in the mail next week. It was not. I continued to call the salesman who stopped returning my calls and emails.
After three weeks and talking to everyone I could at the dealership, I was told that I could pick up the check this morning after 10:00 AM. I received the check at 12:45. That was only because I was persistent and kept asking why the check wasn't ready. (Seems the finance guy who was supposed to get me the check had been gone to lunch most of the time.)
I could go on and on over several things this dealership did, but today was the "Nuts on the Sundae!
Comments:
Posted by trmn8r on 2011-07-01:
Every once in awhile a complaint will pop up that a car dealer doesn't return a deposit in a timely manner.
Good for you for being persistent. That is usually the best remedy for this annoying problem.
Good for you for being persistent. That is usually the best remedy for this annoying problem.
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