Spirit Airlines Complaint - $9 Fare Club - Deliberate and fraudulent charges
MIRAMAR, FL -- Folks, this is a complaint against Spirit Airlines, and a warning to all that you PLEASE reconsider when thinking about flying them.
I just got off the phone w/ a "Michael Bay" just now at their Customer Service office, which I understand is in India. (How fun he shares that name with a famous movie director).
This company is EXTREMELY shady. PLEASE, people, beware!!!
I've been over-billed. I tried to cancel my membership (which I never wanted in the first place...I just wanted the cheap fare). I couldn't log in to their website to do so, so I went to their "password reset" option for a few days running. I NEVER was sent an email w/ my "new" password and information on how to access my account online. However, they do send numerous emails weekly regarding their promotions. Funny how they can do send out those kinds of emails with no problem, but not my numerous requests for password resetting. Please note: Many complaints you'll find online share common theme...that is, their website "doesn't work". I am in the IT field and know my way around websites. This is deliberate on their part. Clearly they disable certain functions on their site so that you are not able to use them. Most common, in my experience: Logging in, requesting a password reset, applying dollars-off coupon code, and checking in on-line to save $5 off baggage fee.
Well, these thieves also have NO 800-number on their site. It's virtually impossible to get to their "customer service" unless you go to Google and research to see what their phone number is. For future reference, it's: 800-772-7117.
After going back-and-forth for 40 minutes with a customer service gentleman (and in fairness, he WAS a kind gentleman) who I am assuming is in India, based on his heavy accent, I was transferred to his supervisor, a "floor manager" named "Michael Bay" (Seriously, if you're going to choose a fake name, is it because you want such a popular one that when someone tries to Google you there are a zillion search results?! Next thing you know they'll have a "John Smith").
They don't refund your money. I explained that I am not in a financial position to afford the $59.95 charge; that I was charged unjustly; that I'd love to travel if I could, but that at this point in life those $60 need to go for rent, food and gasoline. They don't care. I explained how I'd been trying to cancel for days and couldn't get thru, next thing you know, they're billing my card. I wasn't allowed to cancel, I couldn't log in. This entire operation is shady!!! I was finally given a $59.95 credit for future travel--which is great, assuming I could afford to travel, which I CANNOT at this time. Oh, and you must book and pay for a flight within 60 days of receiving said credit, or lose it altogether. UNBELIEVABLE, these people.
I told "Michael Bay" that he should be ashamed, and that I knew HE knew he worked for a shady company with poor business practices, and that I hoped one day he'd leave it and go to a reputable one. Indians are generally such good people, and they truly believe in karma...well, this Michael Bay needs to watch out, because what he has coming back to him is unreal.
Spirit Airlines is bad folks, please don't fly them, even if you think it's your only option. They are rip-off artists and have no Customer Service. They'll place you on hold forever in the hopes that you'll get fed up and hang up. It's very frustrating because they have no empathy or sympathy and will absolutely NOT refund your money, even when they've taken it unjustly. Beware, please!!!
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