Cellular South Complaint - Monthly Fee Shell Game
MOBILE, ALABAMA -- I signed up for the Cellular South $19.99 plan online in September 2010 because the area in MS I go to on the weekends only receives Cellular South signal. I also have AT&T cellular as well as an office phone. So my Cellular South usage should not be that much, as least not what I thought. Since mouth number 2 with Cellular South, my monthly fees has been bouncing up and down, sometimes accurate at $20+ fees and sometimes $50's. I became suspicious and added my cellular usage as listed on my phone. My total minutes did not match what was on the bills. I called in November 2010 and asked for a complete line item billing. The customer Rep told me it would cost $10 per report. I went to the store in April 2011 and asked if I could get the line item billing online without paying a fee. They told me I need to sign up for some kind of security access and the code wold be sent to me by postal mail. I waited 4 weeks, no code in the mail. I went back to the store in June 2011 and after a few calls, they told me I did not need a code after all. I was asked to create a new password to look up the line item billing online. So today (7/2/2011), I tried to look up my bill and see why it was again in the $50+ again. No luck, I could not log in. I clicked on "forgot ID/PW," and Cellular South sent me a temporary PW. Of course, it did not work. I did that three times. I guess I have to go to the store again. My question is WHY? AT&T let you look up the line item billing without a fee. Bad business practice and poor training for customer service.