Southwest Airlines Complaint - Don't Fly Sw If You Connect To An Overseas Flight
BALTIMORE WAHINGTON APORT, MARYLAND -- Beware, while SW has low prices do not use if you are connecting to an international or non partner airline. My sister and I were taking a once in a life time heritge tour to see Korea, our birth land where we had been adopted from 25 years ago. We flew SW out of BWI to Seattle, and then we were to fly to Seoul, Korea via Asiana. BUT SW lost our bags. In Seattle, when we asked them where our bags were , they said in TN, We had to fly to Seoul with out our luggage, SW says they are under no obligation to get the bags to Seoul, all they needed to do was to eventually get them to Seattle... we would have to figure out how to get them to Seoul, and then from the airport in Seoul to our hotel. Since SW doesn't fly international and has no partnerships, we were out of luck.... nothing they would do.
In our luggage were gifts to the orphanages we came from and to the caregivers. Included in these gifts were photo albums showing our life from when we were adopted to now. SW did nothing to help us. If you are going to fly SW to a Gateway city and then connect to a flight overseas BEWARE, if your bags don't make it, you are out of luck. Better to stick with an airline that is affiliated with an international airline... at least that way they will fly it over and get it to you ... late, yes, but at least you will probably get it.