Seattle Safeway on Capital Hill Complaint - A rude manager - the fact that some items I did not buy and one bag never got to my basket

Review by knicklyn9 on 2011-07-02
Please help. I am in Seattle for one year now with a husband very ill with metasticized prostate cancer. I spend my days as his only caregiver and because the Safeway on !5th ave. is just across the street from the Group Health Hospital where he constantly goes for treatment, it is my only chance to shop. I have loved that Safeway, and spent lots of money all year. But twice, one time months ago, when I checked my bill, an item was not in my possession., I spoke to the manager, an ASIAN, and he simply refunded my money in a hurry. I most likely would have liked to replace the item, but just took the vist credit.

2 days ago, while I was very worried about my pain suffering husband, had to rush him to the hospital and while he was in radiation, I ran over to the store and bought over $95.00 worth of grocerie. I carried some to my car, came back and carried the rest. I don't blame the store, but the checker did make some mistakes in charging me items I did not pick up. However the bag of apples, onions(which I just realized today) and peaches never made it to my car.

I needless to say am in a very stressful situation, but the Asian manager was rude, said I'd done this before with many items (only one item after months of shopping in the store, said he was on a conference call, meanwhile I had to return to the hospital immediately. He simply had another worker make me out a credit on my Visa, was NEVER pleasant and when I picked up my husband, I would not go back to Safeway, instead went to the QFC on 15th, sad they did not have those gorgeous peaches, and paid another $85.00 .

My point is that, I would like to go back to that wonderful Safeway, but I WILL check my grocery receipt from time to time. I don't blame anyone, but my fatique and the rudeness, that made me not very nice of that manager. I'd love to go back and get my $2.00 of wALLA WALL SWEETS, but not if I run into that manager.

Sincerely, Lyn W. Pyles
Comments:6 Replies - Latest reply on 2011-07-02
Posted by jktshff1 on 2011-07-02:
I always check my receipt and check the items while I am being checked out. I give the mgr credit for refunding after you left the store. Other than what you stated, was he "rude" in any other way? Hurried maybe but I'm not sure about rude.
Posted by Venice09 on 2011-07-02:
I would normally suggest checking your groceries and receipt before leaving the store, but I know how stressful daily chores can be when your mind and energy are focused on something more important. Unfortunately, I don't think the situation with the manager is going to change unless there are enough complaints about him. Under the circumstances, you might be better off doing the bulk of your shopping somewhere else and just going to Safeway for certain items when you're in the area. That way it will be easier to keep track of your order, and there will be less chance for mistakes.

Have you tried talking to someone else at Safeway about this? Another manager perhaps? Maybe if they get to know you and your situation, you will get better service.

I hope things get easier for you and your husband.
Posted by Venice09 on 2011-07-02:
Jkt, when I am missing something from my order, the store immediately replaces it on my word alone. Sometimes I don't realize an item is missing until the next day. One time I left a dozen eggs behind. I didn't bother to go back to get them, but when I returned to the store the next week, the cashier immediately told me I had left the eggs and to go get another carton. That's customer service!
Posted by jktshff1 on 2011-07-02:
V09, another reason to frequent the same store, they get to know you and take care of ya.
Posted by Venice09 on 2011-07-02:
Yep. That's why I am a true loyal shopper. I think most of the people where I shop are that way. We are the anti-Walmart of the area. And it pays off big time.
Posted by Skye on 2011-07-02:
I'm sorry your husband is so ill. Your review is a good to reminder to always check your receipt before leaving the store, any store.

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