Maaco Complaint - The Worse, females beware!
PASADENA, TEXAS -- Let me start by saying the customer service is excellent but the work done is horrible! They will be very nice, and tell you it will get done, and apologize here and there for missing something but in the end its crappy service, and you have to be on them to get the job done right. I trusted my car with this Maaco, until I was called to come get my car because accord to them it was ready, I was shown two dents that were not there before, and I was given two different stories from the manager John, and and his employee, so instead of calling me to come get it, they should have taken care of this. I told them they will be the ones to fix it and take care of the charges, well when I was called the 2nd time to come get it, there were things that just was not done, and I told john time and time again what needed to be done, and things were just missing, so I had to leave it again, well to make a long story short my back lights would not turn off, the "NEW" window motor didn't work like new, it was very slow to rise, and the paint was so horrible, it was very wavy. I had to leave it 4 times out of my entire ordeal. I left crying the last day, like I said they apologized but it like it was not getting done. I finally took my husband, and he told them what to fix, and could you imagine they didn't give my husband any excusses. I picked up the car the following weekend, and can you believe when they called me to come get it because it was ready, this time it really was. They re-did the paint, and it was no longer wavy, and the dents that happened on there property were gone. I would rate customer service high, but actually getting the job done right, and when you tell the customer it will be done, a zero. I would not recommend this particular spencer location to females, ladies please take your husband or man, because they will give you the run around. Its is very sad that it took a man to make them do what they were suppose to take care of in the first place, but I have learned my lesson.