OZ Fitness Complaint - Unethical and Poor Management at OZ
SPOKANE, WASHINGTON -- After a successful membership at OZ for many years I now must join the throngs of people who have had a terrible experience with their billing and management dept. In Nov 2010 I received a new credit card and asked to have the monthly fees charged to the new card. No problem. However, charges were repeatedly sent to the old expired card that was no longer used and had an invalid number. There is no way to reach the OZ staff. We did, however, receive a voice mail with no return phone number indicating they are sending the bill to collections. What bill?? In the meantime they also take money from the new account! There seems to be no way to communicate. They do not return calls and there is nothing available online to sort this out. I think a class action suit of some kind is needed as there seems to be many people who have had the experience.
The friendly inept staff at the front desks simply say.."You need to contact management." What management? There seems to be no overall customer service. No quality control. No help. Yikes. I want out of OZ!!