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Barnes and Noble Complaint - Wouldn't Allow Me To Cancel Order. - Books
Books - Complaint
NEW YORK, NEW YORK -- I purchased my order on a Sunday morning. I had an emergency, so I wanted to cancel my order after midnight. They ignored me til Monday evening, saying my order couldn't be cancelled because it was already shipped Sunday. There are no deliverires Sundays. I still had the option to cancel it. They even sent me a review of my order saying I could cancel. My bank disputed it. I also contacted the Better Business Bureau, the federal trade center, and the internet crime complaint center ( ic3. )The bank did give me my money back.
Better business bureau did investigate. Barnes and noble never did send me my 2 books. I wanted to take these people to court. This isn't a respectable website like a lot of people think it is. Thank you.
Better business bureau did investigate. Barnes and noble never did send me my 2 books. I wanted to take these people to court. This isn't a respectable website like a lot of people think it is. Thank you.
Comments:
Posted by Alain on 2011-07-03:
Why did you cancel the order? Was it a special order? You didn't get the books, but you did get the charge removed. It looks like Barnes and Noble didn't handle this well. On the other hand, it doesn't seem like it was crime. Regardless, I'd make a guess that you and B & N won't be doing business anymore.
Posted by trmn8r on 2011-07-03:
It isn't uncommon to see complaints of a person who orders something not being able to cancel it prior to shipping.
I don't know what goes on in the logistics channel of this or other companies, but it seems logical that their processes are streamlined to ship as quickly as possible.
I've never had to cancel an order before shipping, but I'd like to think that I would give the company a break and pay for return shipping due to my change of heart.
I don't know what goes on in the logistics channel of this or other companies, but it seems logical that their processes are streamlined to ship as quickly as possible.
I've never had to cancel an order before shipping, but I'd like to think that I would give the company a break and pay for return shipping due to my change of heart.
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